Welcome to the Student Accounts Office’s Frequently Asked Questions page. Here you will find answers to the most common Montreat College student account questions. Questions have been grouped by general topic in order to help you more quickly find your answer. Questions may be repeated if they relate to more than one category. If you don’t see your question below or if you need additional information, please contact the Student Accounts Office.

My bill is wrong--how do I fix it?
If you have questions about any charges or non-financial aid credits on your bill, please contact the Student Accounts Office for an explanation or to request a correction if an error has been made. Questions about any grants, scholarships or loans (whether they appear on the bill or not) should be directed to the Financial Aid Office.

When is my bill due?

Bills are typically due prior to the start of classes for a term. Fall bills are typically due in mid-July, spring bills in early January, and summer bills in April. Your due date will be clearly printed on your paper bill.

What is my bill for?

Your bill represents your charges and credits for one term (fall, spring, or summer) plus any remaining balance from prior terms. If your bill shows a balance due, it means that the college is seeking payment of that balance by the due date shown. If your bill shows a credit due back to you, then the bill is for informational purposes and no action is required of you.

How can I get a refund of a credit balance? 

If your statement shows a credit balance (signified by a minus sign, e.g. "-$320"), you may request all or part of the amount as a refund.  Students may receive a distribution of a credit balance from their account during the semester, though not prior to the conclusion of the first two weeks of the semester or the actual receipt of funds. To receive a check for the credit balance, all requests must be made by submitting a Credit Refund Request form to the Finance Office. Credit Refund Request forms are available in the Finance Office, or on the Forms page. Refund requests are processed each Wednesday and are available to students the following Monday.  Again, an anticipated credit will not qualify for a refund; you will have to wait until the aid actually is received in the finance office to have a refund check issued. 

Can I use an anticipated credit at the Montreat College Bookstore?

Yes, you can use an anticipated or actual credit at the Montreat College Bookstore only.  You can get your voucher at the register in the bookstore, and the amount you spend will be withdrawn from your student account  within three business days.