The Receptionist for Admissions and Student Financial Services works closely with the School of Arts and Sciences Admissions/Recruitment Team and the Student Financial Services Office as the frontline staff person. This position handles incoming phone calls for both offices and meets/greets both prospective and current students. This role plays a major part in the coordination of prospective student visits to campus.

This position reports to the Director of Enrollment Marketing & Communication and the Director of Student Financial Services.

Major Duties

Specific responsibilities will include but are not necessarily limited to the following:

Check the Admissions and Financial Aid e-mail inboxes; responds or directs to proper person.
Take incoming calls and answer general Admissions and Student Financial Services questions or direct them to the proper person. This includes handling many calls that are not for enrollment services.
Assist walk-in students, both prospective and current, who may be visiting or have general Admissions and Student Financial Services questions; directs to proper person or office when necessary.
Plays a key role in the coordination of prospective student visits; coordinates visit schedule, lunch with faculty, lunch tickets, finding overnight host/hostess when necessary, and more. Works with student staff members (visit coordinator and assistant counselors) to assure that campus visits are well coordinated.
Works with EMT Connect and PowerFaids technology tools in order to assist students seeking general answers to their questions.
Serves as Cashier for the Student Financial Services Office.
All other tasks assigned by the Director of Enrollment Marketing and Communication or the Director of Student Financial Services.

Personal Attributes

Commitment to Montreat College, its mission, and to the Christian faith.
Ability to work/multi-task in an atmosphere of constant change/motion and interruption.
Excellent organizational skills.
A pleasant and optimistic attitude.
A passion for customer service.
Listening skills and understanding of databases.
Ability to work closely with others, yet not be distracted.
Ability to cooperate with coworkers; team player attitude.
Exhibit discretion and confidentiality.