Gateways for...

Here you will find answers to the most common Montreat College student account questions. Questions have been grouped by general topic in order to help you more quickly find your answer. Questions may be repeated if they relate to more than one category. If you don’t see your question below or if you need additional information, please contact the SPAS Student Accounts Office at 704-998-2910 or 704-357-3390.

My bill is wrong--how do I fix it?

If you have questions about any charges or non-financial aid credits on your bill, please contact the SPAS Student Accounts Office for an explanation or to request a correction if an error has been made. Questions about any grants, scholarships or loans (whether they appear on the bill or not) should be directed to the Financial Aid Office. If a problem is not resolved to your satisfaction, you have 60 days from the date of the billing statement to dispute the charges by notifying the SPAS Student Accounts Office IN WRITING of the dispute. If no notification is received, the charges will stand.

When is my bill due?

Payment is due prior to the start of classes for a term. Your due date will be clearly printed on your paper bill.

What is my bill for?

Your bill represents your charges and credits for one term (fall, spring, or summer) plus any remaining balance from prior terms. If your bill shows a balance due, it means that the college is seeking payment of that balance by the due date shown. If your bill shows a credit due back to you, then the bill is for informational purposes and no action is required of you.

How can I get a refund of a credit balance?

If your statement shows a credit balance (signified by a minus sign, e.g. "-$320"), a refund check will be sent to the mailing address you have provided for us. BE SURE TO GIVE US YOUR NEW ADDRESS IF YOU MOVE. You can email your new address to registrar@montreat.edu. Students may receive a refund of a credit balance from their account once the charges for the semester are applied and the financial aid is actually received by our Finance Office. Refund checks are processed each Wednesday for any qualifying students and are mailed out by the following Monday. An anticipated credit will not qualify for a refund; you will have to wait until the aid actually is received in the Finance Office to have a refund check issued
 

Understanding Your Bill

Following is an explanation of the terms that appear on your statement.

Previous Balance

At the top of your statement you will find a previous balance listed. This may be zero, meaning you have no charges or credits from the previous semester; a positive number showing the amount you still owe from the previous semester; or a negative number, meaning an overpayment from the previous semester. Charges and credits will be added to and subtracted from this amount.

Charges

The following will appear as charges on your account:

Tuition

Classes are charged per credit hour by degree program. The per credit tuition rate for each program is published in the SPAS Academic Catalog available online. The total number of credits times the rate will appear for each class registered in the current term.

Resource / Material Fees

Each class will charge a materials and/or resource fee.

Other Fees and Fines

Other fees may apply. Returned check fees are $25.00. Late payment fees or interest may be charged to accounts that are overdue.

Credits

Credits will appear on your statement as follows:

Payments

Payments will be listed on your statement by the date entered into our system. Please allow 3 business days for a payment to show on your account from date of receipt. Payments may be made by cash in our office, check or credit card. If you have a payment plan with CFI , the payment will appear on your statement after we have received the funds from the payment plan provider. CFI sends checks weekly. Outside scholarships and third party payments will also show as payments when they are received.

Loans

Loans will appear as credits on your account when they are received by our office.

Scholarships and Grants

Scholarships and grants will appear as credits on your account when they are received by our office

Payment Due

This is the amount that you will need to pay our office by the due date. You may elect to arrange a monthly payment plan for this amount with CFI instead, but this should be set up by the payment due date. You may also apply for additional loans for this amount, but the loans should be arranged and approved by the payment due date. Please see the Payment Options page for more information on paying your bill.

Viewing Your Bill Online

You may view your account online using IQWEB.  Log into IQ Web and select current balance or the semester you would like to view. NOTE: IQ Web will only provide billing information from May 1st, 2010 forward. For billing information before May 1, 2010, see your final statement from IPD. Beginning Balances/Previous balances as of April 30, 2010 were supplied by IPD.